TERMS AND CONDITIONS

Hours of operation:

Normal operating hours:

Although our online store is open 24 hours per day, we are also a bricks and mortar store operating 8.30am to 5pm Monday to Friday and so emails will be responded to as soon as possible during these times. We observe Western Australian public holidays.

Reids Remotes only sells new remotes we do not sell repaired or second hand remotes. Replacement remotes are officially approved and operate the same as the original. Aftermarket options are the same electronically as the original remote but come in a different case.

The REIDS REMOTES website is owned and operated by REIDS REMOTES.

ABN:47 397 864 250

Use of this website is subject to these Terms of Use.

PRICING

• All product and offers may not be available at REIDS REMOTES Shop.
• Prices, products and offers include GST (excluding purchases made from outside Australia).
• All prices are correct at the time of online publication. Prices are subject to change without notice.
• Online pricing may differ from prices available in REIDS REMOTES East Victoria Park Shop.
• Any online currency converter is to be used as a guide only. All orders will be charged in Australian dollars at the time of dispatch.
• All items are promoted in good faith to be available at the time of ordering.
• Sale items are only available at the lower price during the sale period.
• Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable.
• We reserve the right to correct any publishing errors.

PAYMENT

REIDS REMOTES accepts in store payments using Visa, MasterCard and Union pay.

Payments and use of a third party Payment Gateway Services

The customer can choose to pay via Pay Pal or EWay for all online transactions. Please see either of their websites for their full terms and conditions.

Privacy Policy

Privacy and Security

Ordering Reids Remotes products online is designed to be as simple as possible, while allowing security and privacy for all your details. 

Your Choice – Online or Offline Shopping

Offline: If you do not wish to place your order on the internet, we offer you the option of emailing your order to us and we will issue an invoice for the required items.  Once the invoice has been paid, your order will be dispatched.

REIDS REMOTES
Customer Support
Unit 8, 207 Bank Street  
East Victoria Park, 6101

Western Australia
Phone: +61 8 6110 2693

Privacy

REIDS REMOTES takes our customers privacy very seriously and we will only collect and use your personal information as detailed below.

REIDS REMOTES complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.

Collecting Anonymous Information

Collection: We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc.). This information is collated into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

Disclosure: We may share non-personal, aggregated information with other REIDS REMOTES Divisions, our partners and product distributors for research purposes. We never identify or disclose individual customers or visitors’ information or purchases but we may disclose how many customers bought a specific item or used a specific service such as an email list.

Collecting & Using Personal Information

We collect personal information about you:

1. To manage and deliver orders that you make now and in the future;
2. So we have a record of your order should you wish to return or exchange an item at a later date;
3. To contact you with offers specific to your order;
4. If you send us a query;
5. If you subscribe to an email list;
6. With your permission, to advise you of REIDS REMOTES Shop special promotions;
7. As part of an entry to a competition or product review;
8. To run cookies on our website (see below);
9. As part of our customer database;
10. For statistical and research purposes;
11. For purposes directly related to all of the above.

Cookies: For added convenience, we employ a "cookie" system on our website. A "cookie" is a small file placed on your machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of your customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration.

Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers. Credit card information is never stored in the cookie.

Once you have logged in your account will remain open until you quit the browser. You can also simply logout.

The Personal Information we collect would be your name, your address, delivery addresses, phone number, email, your credit card details, interests/preferences,  membership details, gift messages, gift voucher details, order details (i.e. products purchased), and password for access to REIDS REMOTES Shop Online.

We do not collect personal information for any other purpose.

Email Subscription Lists

Our email subscription service is an 'opt-in' system. You may unsubscribe or add additional interest categories at any stage by logging into your account.

With your permission, your details will also be used to advise you of REIDS REMOTES Shop special promotions. You may also remove your email address from our subscription service at any stage by visiting www.reidsbootmakers.com.au/unsubscribe.

Spam: We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:http://www.dbcde.gov.au/policy_and_legislation/spam

Disclosure of Personal Information

We disclose personal information to our third party service providers who assist the REIDS REMOTES in running REIDS REMOTES Shop Online and carrying out the shopping services that the REIDS REMOTES offers.

For example, we disclose personal information such as your delivery address to a delivery service provider (i.e. a courier) as selected by you when you place your order.

These third party service providers may be located in Australia, and overseas locations. REIDS REMOTES has taken reasonable steps to ensure that your personal information is treated by the REIDS REMOTES’s third party service providers in a manner consistent with the privacy law applicable to REIDS REMOTES.

We only publish personal information with your consent (e.g. if you win a competition) and then only in part (e.g. the winner is Sue of Armadale, NSW).

We do not publish personal information for any other reason without your consent.

Under no circumstances will REIDS REMOTES Online sell or receive payment for licensing or disclosing your personal information.

Access to your personal information

Your personal information like your name, invoice and delivery addresses, phone number, email etc. is accessible to yourself by registering with REIDS REMOTES Shop Online. By registering with REIDS REMOTES Shop Online you will need to retain a username and password.

Please update your personal information when your details change in order for our records to be up to date and complete.

You must login before you can check your order status, or view or edit your registration details and your order. Delivery information you supplied when ordering is available online for your reference in your order status history.

SECURITY

Credit Card

Crucially, your credit card details are only transmitted in encrypted form. Unencrypted credit card information is NOT stored on our internet servers. Online credit card payments are currently processed using a third party payment service run by Pay Pal or EWAY. Both provide compliant payment services to the REIDS REMOTES Shop Online that is used to securely process customer payments. If we change this third party service provider, we will notify you here.

Firewall

Our order processing system is protected by the REIDS REMOTES network firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.

Feedback and Complaints Handling Procedure

The REIDS REMOTES Shop welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.

 REIDS REMOTES

Customer Support
Unit 8, 207 bank Street

East Victoria Park, 6101
Western Australia
Phone: +61 8 6110 2693

info@reidsremotes.com.au

ABN (Australian Business Number): 47 397 864 250

Australian Law

We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth).

Dispute resolution services are available in each Australian State and Territory.

Reids Remotes Copyright Notice

Reids Remotes Materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved.

When you access Reids Remotes you agree that:

• You may retrieve Reids Remotes materials for information only.
• You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about Reids Remotes materials. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited.
• You must include the copyright notice in any copy that you make.
• You may not modify the information found in Reids Remotes materials without the express permission of Reids Remotes.
• All logos or brands shown on this website pertaining to an item offered for sale are the property of the company portrayed and are only used here for display purpose. Reid’s Remotes do not own any of the copyrights pertaining to these logos or brands.

 

Changes to this Privacy and Security Policy.

REIDS REMOTES may make changes to this privacy and security policy from time to time. If we make changes, the changes will be made here, and we will notify you of the changes on the front page of the REIDS REMOTES Shop Online website.

SHIPPING POLICY:

Normal operating hours:

Although our online store is open 24 hours per day, we are real people operating a bricks and mortar shop and so emails will be responded to Monday to Friday between 9am and 5pm WST. We observe Western Australian public holidays.

At Reid’s we will endeavour to process and dispatch your order as quickly as possible. The majority of orders are processed and shipped on the same day if placed before 2pm Western Australian Time. Of course sometimes we are very busy and so we promise to ship your order to you within 3 working days maximum after your order is confirmed (received, paid and processed).

You will be notified of any items that are out of stock within 48 hours of placing your order and of their expected delivery date. These items will be placed on back order if requested. Orders cannot be cancelled once they have been dispatched.

Delivery Methods:

Upgrade to Australia Post Red Parcel Post: We recommend this upgrade if you wish to add tracking to your order and speed it up as this can save up to 2 days from delivery time.

Upgrade to Australia Post Express Post: Upgrading to the Express Post option adds tracking and next business day delivery to most major cities in Australia.

We will confirm to you once your order has been shipped and include your tracking number if you have upgraded to a method that includes tracking. Please be aware that we take all precautions when packing your items and in most cases use bubble wrap envelopes inside the satchel to reduce the possibility of any damage in transit. We may also use boxing on certain products to further protect them from damage in transit.

Click & Collect in store: You can use this option if you wish to ensure the items are in stock and set aside for you. To use this option simply select and pay for your items online selecting Click & Collect at checkout. We will then confirm to you via email your order is in stock and ready to collect from our East Vic Park shop during normal business hours. This service can also be used when you wish to book in to have a car key cut or programmed.

Deliver & Program Service (Business Hours): If you are purchasing a remote that requires programming and you live in the Perth metropolitan area and would prefer to have the remote programmed at your property by a trained technician, we are happy to help. Please call 08 6110 2693 to book a time.

We are based in East Victoria Park and so all call out fees are calculated to include the return trip travel time to the delivery address and the time needed to program your remote.

We have tried to keep this system as fair as possible by using approx. 5km increments and so locations within a 5km radius of our shop are charged at $85 inclusive and then the price increases at each extra 5km. The table below shows the associated cost by postcode.

 

Our deliver and program pricing is for call outs carried out during normal business hours i.e. between 8.30am to 5pm Monday to Friday. If you wish to have the technician visit your premises outside of these hours it will incur a surcharge as we have to pay our staff extra for an out of hours call out. These out of business hours costs are shown in the table above.

The Deliver & Program fee covers travel time to the job and 1/2 hour onsite. All time after that will be charged at $75 per hour or part thereof in a minimum of 15 minute segments. Any additional time required will need to be paid for on the day. 

CANCELLING CALL OUT: If you wish to cancel a call out, this should be done at least 24 hours before the call out is due or you will be liable for the call out fee.

Call outs where we attend a property but are unable to complete the job due to any of the following but not limited to will be liable for the full call out fee:

No keys available for access to control panel or receiver box

Customer does not attend (we will wait onsite for 30 minutes maximum)

Customer has ordered the incorrect items or given us incorrect information

Customer has double booked us with another contractor

Remotes cannot be programmed due to motor or receiver faults which require a service call

RE-STOCKING FEE: Where a call out is cancelled and remotes have been ordered as part of this call out, the customer will be liable for payment in full of the cost of the remotes or if they wish to cancel the remote order, a re-stocking fee of 15% of the cost of the remotes will be charged to cancel the order.

Re-stocking fees are charged as a standard by our suppliers to return remotes ordered for such jobs and so we are simply passing on the cost we incur.

SHIPPING COSTS:

We offer the following options:

 

1.           $7.95 shipping  Australia Post Red Parcel Post tracking included
2.           $11.95 shipping Australia Post Express Post tracking included.
3.           Click and collect in store for free

 

Orders inside Australia

Yes we do deliver anywhere in Australia including Post office boxes.

Reids Remotes will not be held liable for the loss or damage of items delivered by Australia Post. If you choose an Australia Post Satchel to have your remote shipped the satchels have a unique tracking number that can be used to track the item should Australia Post fail to deliver the item.

 

SHIPPING INTERNATIONALY

No we do not deliver internationally. 

Programming, Returns, Refunds & Exchanges

1. Programming Instructions & Assistance

Programming instructions are provided with remotes either by email or within the product packaging. These instructions are intended as a general guide only and may not match every individual installation, receiver, or motor configuration.

If the supplied instructions do not match your setup, customers must contact Reids Remotes before attempting to return the product. Customers may be asked to provide photos of the motor, receiver, control board, or installation to assist with identifying compatibility and providing appropriate guidance.

Reids Remotes will make reasonable efforts to assist customers with programming support but does not guarantee successful programming where:

Reids Remotes is not responsible for manufacturer design limitations or programming procedures performed by the customer.

Mobile Programming Service

Reids Remotes offers a mobile call-out programming service within the Perth metropolitan area.
To book, please call 08 6110 2693.
Call-out pricing is published on our website and is separate from product purchase costs.

2. General Purchasing Responsibility

Reids Remotes takes reasonable care to assist customers in selecting suitable products. Customers are responsible for confirming product suitability and compatibility prior to purchase. We encourage customers to contact us for advice before ordering if unsure.

3. Vehicle Remotes & Smart Keys

Vehicle remotes or smart/proximity keys requiring diagnostic programming must be programmed by a licensed locksmith.

Once programming has been attempted, these keys may become locked as part of the normal process and cannot be returned, regardless of outcome. All returned vehicle keys will be tested; if found to be locked, no refund can be issued.

If Reids Remotes programs a key and an issue occurs later, the vehicle and all keys must be returned for diagnosis. Faulty keys within warranty will be replaced. Issues relating to the vehicle or original keys may incur additional charges, which will be discussed prior to any work being carried out.

 4. Change of Mind

Reids Remotes does not provide refunds for change-of-mind purchases. This includes, but is not limited to:

• Ordering the incorrect item
• No longer requiring the product
• Finding a lost or misplaced original remote
• Purchasing an item for testing, trial, or comparison purposes

This policy does not affect your rights under Australian Consumer Law.

This policy is permitted under Australian Consumer Law and does not affect your statutory rights.

5. Exchanges for Incorrectly Selected Items

Where an incorrect item has been purchased, Reids Remotes may offer an exchange at its discretion, provided that:

• The item is unused, unprogrammed, and in original undamaged packaging
• The item is returned in resalable condition
• The item is returned within 30 days of purchase
• Valid proof of purchase is provided
• The customer pays all return postage costs and the cost of shipping the replacement item

Refunds are not provided for incorrectly selected items.

Reids Remotes reserves the right to charge a repackaging fee if original packaging is damaged or not suitable for resale.

6. Faulty Goods (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has:

• a major failure, you are entitled to a replacement or refund; or
• a minor failure, Reids Remotes may choose to repair or replace the product.

A product is not considered faulty where the issue arises from:

• Misuse, neglect, accidental damage, or modification
• Incorrect programming or installation
• Programming attempts that do not follow supplied or advised instructions
• Incompatibility due to incorrect or incomplete information supplied by the customer

Faulty items must be returned with proof of purchase and, where possible, in original packaging.

7. Damage in Transit

Reids Remotes packages items securely using bubble-wrap envelopes inside satchels to minimise transit damage.

Once goods are in the possession of Australia Post or another carrier, transit damage claims are handled in accordance with the carrier’s policies. Returned items must be packaged securely and in a manner comparable to the original shipment.

When returning goods, customers must use a reliable postage method. Reids Remotes is not responsible for items lost or damaged while being returned to us.

8. Returns Process

To request a return or exchange, customers must contact us as soon as possible by:

• Email: returns@reidsremotes.com.au
• Phone: 08 6110 2693

Returns are processed Monday to Friday, 9:00am – 5:00pm (WST), excluding Western Australian public holidays.

Returned goods must:

• Be received within 30 days of purchase
• Be in original undamaged packaging
• Include valid proof of purchase

Return Address:
Reids Remotes
Unit 8, 207 Bank Street
East Victoria Park, WA 6101

9. Refunds

Where a refund is approved (other than for faulty goods under ACL), refunds will be processed less a 15% restocking fee and credited to the original payment method (credit card or PayPal) within 1–5 business days of receipt of goods.

Refunds will not be processed where returned goods do not comply with this policy.

10. Exchanges

To arrange an exchange, customers should email info@reidsremotes.com.au with details of the required replacement item so it can be reserved.

Exchanged items will only be dispatched once the original item has been received, inspected, and approved. Return postage costs apply.

11. In-Store Exchanges for Online Purchases

Online purchases may be exchanged in store; however:

• Refunds are not provided in store
• Items must be unused, unmarked, and in original packaging
• The online receipt must be presented
• Exchanges must occur within 30 days of purchase

12. Proof of Purchase

Proof of purchase is required for all returns, refunds, and exchanges.
Reids Remotes is not required to provide copies of original receipts.

13. Out-of-Stock Items

As Reids Remotes operates both a physical store and an online store, stock availability may change. If an item ordered online becomes unavailable due to in-store sale, a staff member will contact the customer within 48 hours to arrange an alternative, backorder, or refund where applicable.

14. Acceptance of Terms

By purchasing from Reids Remotes, you acknowledge that you have read, understood, and agree to these Terms & Conditions.