SHIPPING POLICY:

Normal operating hours:

Although our online store is open 24 hours per day, we are real people operating a bricks and mortar shop and so emails will be responded to Monday to Friday between 9am and 5pm WST. We observe Western Australian public holidays.

At Reid’s we will endeavour to process and dispatch your order as quickly as possible. The majority of orders are processed and shipped on the same day if placed before 2pm Western Australian Time. Of course sometimes we are very busy and so we promise to ship your order to you within 3 working days maximum after your order is confirmed (received, paid and processed).

You will be notified of any items that are out of stock within 48 hours of placing your order and of their expected delivery date. These items will be placed on back order if requested. Orders cannot be cancelled once they have been dispatched.

Delivery Methods:

Free Untracked Shipping: We offer free shipping on all orders if you choose to use it. This offer is via standard Australia Post mail with NO tracking. Delivery times for this shipping method, is estimated as, up to 10 days depending on location. No responsibility can be taken for items lost by Australia post when shipped with this method. We will of course pack you item to protect it in transit.

Upgrade to Australia Post Red Parcel Post: We recommend this upgrade if you wish to add tracking to your order and speed it up as this can save up to 2 days from delivery time.

Upgrade to Australia Post Express Post: Upgrading to the Express Post option adds tracking and next business day delivery to most major cities in Australia.

We will confirm to you once your order has been shipped and include your tracking number if you have upgraded to a method that includes tracking. Please be aware that we take all precautions when packing your items and in most cases use bubble wrap envelopes inside the satchel to reduce the possibility of any damage in transit. We may also use boxing on certain products to further protect them from damage in transit.

Click & Collect in store: You can use this option if you wish to ensure the items are in stock and set aside for you. To use this option simply select and pay for your items online selecting Click & Collect at checkout. We will then confirm to you via email your order is in stock and ready to collect from our East Vic Park shop during normal business hours. This service can also be used when you wish to book in to have a car key cut or programmed.

Deliver & Program Service (Business Hours): If you are purchasing a remote that requires programming and you live in the Perth metropolitan area and would prefer to have the remote programmed at your property by a trained technician, we are happy to help. We have included all postcodes that are covered under this service into our website and so when you enter your delivery address, this needs to be the location where the remote is to be programmed.

If you are purchasing the remote for a rental property or location other that the address you entered when you registered on our website, please make sure to enter this address as the delivery address during the checkout process. 

Once you have entered this delivery address our website will check the location of the property and calculate the cost of the call out. We are based in East Victoria Park and so all call out fees are calculated to include the return trip travel time to the delivery address and the time needed to program your remote.

We have tried to keep this system as fair as possible by using approx. 5km increments and so locations within a 5km radius of our shop are charged at $55 inclusive and then the price increases at each extra 5km. The table below shows the associated cost by postcode.

Our deliver and program pricing is for call outs carried out during normal business hours i.e. between 8.30am to 5pm Monday to Friday. If you wish to have the technician visit your premises outside of these hours it will incur a surcharge as we have to pay our staff extra for an out of hours call out. These out of business hours costs are shown in the table above.

The Deliver & Program fee covers travel time to the job and 1/2 hour onsite. All time after that will be charged at $65 per hour or part thereof in a minimum of 15 minute segments. Any additional time required will need to be paid for on the day. 

CANCELLING CALL OUT: If you wish to cancel a call out, this should be done at least 24 hours before the call out is due or you will be liable for the call out fee.

Call outs where we attend a property but are unable to complete the job due to any of the following but not limited to will be liable for the full call out fee:

No keys available for access to control panel or receiver box

Customer does not attend (we will wait onsite for 30 minutes maximum)

Customer has ordered the incorrect items or given us incorrect information

Customer has double booked us with another contractor

Remotes cannot be programmed due to motor or receiver faults which require a service call

RE-STOCKING FEE: Where a call out is cancelled and remotes have been ordered as part of this call out, the customer will be liable for payment in full of the cost of the remotes or if they wish to cancel the remote order, a re-stocking fee of 15% of the cost of the remotes will be charged to cancel the order.

Re-stocking fees are charged as a standard by our suppliers to return remotes ordered for such jobs and so we are simply passing on the cost we incur.

SHIPPING COSTS:

We offer the following options:

1.           Free Untracked shipping on all orders - NO tracking
2.           $5 shipping  Australia Post Red Parcel Post tracking included
3.           $10 shipping Australia Post Express Post tracking included.
4.           Click and collect in store for free

Orders inside Australia

Yes we do deliver anywhere in Australia including Post office boxes.

Reids Remotes will not be held liable for the loss or damage of items delivered by Australia Post. If you choose an Australia Post Satchel to have your remote shipped the satchels have a unique tracking number that can be used to track the item should Australia Post fail to deliver the item.

SHIPPING INTERNATIONALY

No we do not deliver internationally.