Programming, Returns, Refunds & Exchanges

1. Programming Instructions & Assistance

Programming instructions are provided with remotes either by email or within the product packaging. These instructions are intended as a general guide only and may not match every individual installation, receiver, or motor configuration.

If the supplied instructions do not match your setup, customers must contact Reids Remotes before attempting to return the product. Customers may be asked to provide photos of the motor, receiver, control board, or installation to assist with identifying compatibility and providing appropriate guidance.

Reids Remotes will make reasonable efforts to assist customers with programming support but does not guarantee successful programming where:

Reids Remotes is not responsible for manufacturer design limitations or programming procedures performed by the customer.

Mobile Programming Service

Reids Remotes offers a mobile call-out programming service within the Perth metropolitan area.
To book, please call 08 6110 2693.
Call-out pricing is published on our website and is separate from product purchase costs.

2. General Purchasing Responsibility

Reids Remotes takes reasonable care to assist customers in selecting suitable products. Customers are responsible for confirming product suitability and compatibility prior to purchase. We encourage customers to contact us for advice before ordering if unsure.

3. Vehicle Remotes & Smart Keys

Vehicle remotes or smart/proximity keys requiring diagnostic programming must be programmed by a licensed locksmith.

Once programming has been attempted, these keys may become locked as part of the normal process and cannot be returned, regardless of outcome. All returned vehicle keys will be tested; if found to be locked, no refund can be issued.

If Reids Remotes programs a key and an issue occurs later, the vehicle and all keys must be returned for diagnosis. Faulty keys within warranty will be replaced. Issues relating to the vehicle or original keys may incur additional charges, which will be discussed prior to any work being carried out.

 4. Change of Mind

Reids Remotes does not provide refunds for change-of-mind purchases. This includes, but is not limited to:

• Ordering the incorrect item
• No longer requiring the product
• Finding a lost or misplaced original remote
• Purchasing an item for testing, trial, or comparison purposes

This policy does not affect your rights under Australian Consumer Law.

This policy is permitted under Australian Consumer Law and does not affect your statutory rights.

5. Exchanges for Incorrectly Selected Items

Where an incorrect item has been purchased, Reids Remotes may offer an exchange at its discretion, provided that:

• The item is unused, unprogrammed, and in original undamaged packaging
• The item is returned in resalable condition
• The item is returned within 30 days of purchase
• Valid proof of purchase is provided
• The customer pays all return postage costs and the cost of shipping the replacement item

Refunds are not provided for incorrectly selected items.

Reids Remotes reserves the right to charge a repackaging fee if original packaging is damaged or not suitable for resale.

6. Faulty Goods (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has:

• a major failure, you are entitled to a replacement or refund; or
• a minor failure, Reids Remotes may choose to repair or replace the product.

A product is not considered faulty where the issue arises from:

• Misuse, neglect, accidental damage, or modification
• Incorrect programming or installation
• Programming attempts that do not follow supplied or advised instructions
• Incompatibility due to incorrect or incomplete information supplied by the customer

Faulty items must be returned with proof of purchase and, where possible, in original packaging.

7. Damage in Transit

Reids Remotes packages items securely using bubble-wrap envelopes inside satchels to minimise transit damage.

Once goods are in the possession of Australia Post or another carrier, transit damage claims are handled in accordance with the carrier’s policies. Returned items must be packaged securely and in a manner comparable to the original shipment.

When returning goods, customers must use a reliable postage method. Reids Remotes is not responsible for items lost or damaged while being returned to us.

8. Returns Process

To request a return or exchange, customers must contact us as soon as possible by:

• Email: returns@reidsremotes.com.au
• Phone: 08 6110 2693

Returns are processed Monday to Friday, 9:00am – 5:00pm (WST), excluding Western Australian public holidays.

Returned goods must:

• Be received within 30 days of purchase
• Be in original undamaged packaging
• Include valid proof of purchase

Return Address:
Reids Remotes
Unit 8, 207 Bank Street
East Victoria Park, WA 6101

9. Refunds

Where a refund is approved (other than for faulty goods under ACL), refunds will be processed less a 15% restocking fee and credited to the original payment method (credit card or PayPal) within 1–5 business days of receipt of goods.

Refunds will not be processed where returned goods do not comply with this policy.

10. Exchanges

To arrange an exchange, customers should email info@reidsremotes.com.au with details of the required replacement item so it can be reserved.

Exchanged items will only be dispatched once the original item has been received, inspected, and approved. Return postage costs apply.

11. In-Store Exchanges for Online Purchases

Online purchases may be exchanged in store; however:

• Refunds are not provided in store
• Items must be unused, unmarked, and in original packaging
• The online receipt must be presented
• Exchanges must occur within 30 days of purchase

12. Proof of Purchase

Proof of purchase is required for all returns, refunds, and exchanges.
Reids Remotes is not required to provide copies of original receipts.

13. Out-of-Stock Items

As Reids Remotes operates both a physical store and an online store, stock availability may change. If an item ordered online becomes unavailable due to in-store sale, a staff member will contact the customer within 48 hours to arrange an alternative, backorder, or refund where applicable.

14. Acceptance of Terms

By purchasing from Reids Remotes, you acknowledge that you have read, understood, and agree to these Terms & Conditions.